Refund Policy.

1. Overview

This Refund Policy governs refunds for in-game purchases in the Shaolin Soccer game (https://shaolin.soccer, https://go.shaolin.soccer, Telegram Mini App, bot @shaolin_go_bot).

Refunds for physical collectible figures are governed by the separate Refund Policy of https://shaolin.toys (30-day change-of-mind window; refunds processed by Paddle, the Merchant of Record). This Policy does not apply to physical goods.

Nothing here limits your rights under the consumer protection laws of your country.

2. In-Game Purchases

2.1. In-game purchases (currency, equipment, boosters, tickets, other virtual items) are processed through the platform’s payment mechanisms [payment provider — to be filled: Telegram Stars / app stores / acquiring].

2.2. Purchases made through third-party platforms are refunded under those platforms’ rules:

• Telegram Stars / Telegram Payments — via Telegram support;
• App Store (Apple) — reportaproblem.apple.com;
• Google Play — Google Play support.

The Operator cannot directly reverse a payment processed by a third-party platform, but support@shaolin.toys will assist with the request and purchase confirmation.

2.3. Purchases processed directly by the Operator [if/when direct acquiring is enabled — to be filled] are refunded to the original payment method within 5–10 business days after approval.

3. Virtual Items and Game Currency

• Virtual items have no monetary value and cannot be exchanged for money. Spent currency and consumed items are non-refundable except where required by law.
• Changes to game balance (costs, income, difficulty) are part of the game design and are not grounds for a refund or compensation.
• For digital content delivered immediately with your consent, the right of withdrawal may be lost under your country’s law (e.g., Art. 16 of EU Directive 2011/83/EU). By purchasing, you consent to immediate delivery.

4. Erroneous and Duplicate Charges

4.1. If you were charged twice, charged without receiving the item, or a purchase was not credited due to a technical failure — contact support@shaolin.toys within 14 days of the charge with proof of payment (receipt/statement, transaction ID, date and time).

4.2. If confirmed, we will issue a refund (including via the relevant platform) or credit the missing items/currency — whichever is technically possible, at your choice.

4.3. Review time: up to 10 business days from receipt of all required information.

5. Account Bans for Violations

In-game purchases are not refundable if the account was banned for a material violation of the Terms of Use (cheating, exploits, fraud, multi-accounting). Statutory consumer rights are preserved.

6. Discontinuation of the Game

If the Game is discontinued (in whole or in part), users are notified at least 30 days in advance. Unused paid purchases made directly from the Operator are compensated in accordance with applicable law.

7. How to Contact Us

• Support: support@shaolin.toys — include your account/Telegram ID, purchase date, transaction ID, and a description of the issue;
• Legal inquiries: legal@shaolin.toys;
• replies within 24 hours on business days; refund reviews within up to 10 business days.

Seller/Operator: Individual Entrepreneur Igor Samokhin, identification number 300481075, Niko Ketskhoveli Street 16, Apt. 58, Gldani District, Tbilisi, Georgia.